Exchange Policy
Purchases Exchange Policy
Flamingo SL is here to spoil you. We hope you love your order, but if you are not completely satisfied with your purchase we offer exchanges! We have a very simple exchange policy for your benefit that you can follow in three simple steps!
Step 1:
Reach out to the Flamingo SL Customer Care Team by writing an email to: hello@flamingosl.com or,
call us on our Hotline through +94 773931483. Drop us a text through WhatsApp +94 773931483. Direct Message us on Instagram or Facebook
Step 2:
Once our Customer Care Team has acknowledged and approved your request, we will place an exchange order on your behalf and note the items to be sent in exchange. The courier will collect the exchange item from your home and deliver it to us for review. We will notify you if your exchange has been approved once we have reviewed the exchange item for quality and hygiene.
Step 3:
Once approved, our courier will deliver the fresh new item right to your doorstep for your convenience.
Please note; Exchanges must be made within 7 days of delivery completion.
All items must be new, unused, and have all Flamingo SL brand/price tags still attached to the garment. Items that are damaged, unsanitary, soiled, or altered may be rejected, and your exchange will be denied.
The customer is responsible for the purchased item(s) until they arrive at the Flamingo SL HQ for inspection. To avoid damage and tampering on their way to the store, the company requests that the customer ensure that the items are properly packed and sealed for exchange.
Before we can complete an exchange request, we will inspect all exchange items that we receive. We make every effort to accept all items returned to us in order to better serve you, but we do ask that all returned items pass our inspection for the reasons stated above.
Subject to stock availability, item(s) can be exchanged for a different size or an alternative product(s). If the item passes our inspection, the exchange will be free of charge.
Please keep in mind that no cash refunds or Store Credit Notes are given to customers for item exchanges.
If the new item for which you’re requesting an exchange has a:
Higher selling price than the original purchase price – you will be asked to make an additional payment to cover the price difference.
Lower selling price than the original purchase price – the difference will not be refunded to you, and you will be responsible for the difference.
Bodysuit products cannot be exchanged for hygiene reasons under any circumstances.
If an item is returned to us in an unsuitable condition, we may be forced to send it back to you. You will not be eligible for an exchange in this case, and you will be responsible for the courier fees for the pickup and return.
Flamingo SL will accept the courier cost (for pick-up and re-delivery back to your address) will be borne by the customer.
Please keep in mind that all exchanges will take 14 days to complete due to courier return time, inspection time, product processing time, and courier delivery time. Your understanding is greatly appreciated.
Online sale items cannot be exchanged under any circumstances
Purchases – Damaged or Defected Items
A request to replace a damaged item must be made within three days of receiving the item via delivery courier. Return and/or exchange requests should be sent to us via email, phone number, or Instagram/Facebook, as specified above.
Once the defective item has been collected by the courier, it will be inspected at our warehouse before we can complete and approve an exchange request to ensure that the garments are unworn/unused despite the damage.
The customer is responsible for the purchased item(s) until they arrive at the store. The company requests that the customer ensure that they are properly packed for exchange in order to avoid damage and tampering on their way to the warehouse. The garment must have all price tags and labels attached.
Item(s) can be exchanged for a different size or an alternative product(s), subject to stock availability, by paying the price difference if the exchange item is of greater value than the defected item. If the new requested item’s sale value is less than the previous item’s sale value, you will be refunded the difference.
Customers can also opt for a full refund for the value of the defective item if they do not wish to receive another item in exchange for the defective item.
Please keep in mind that the Flamingo SL management reserves the right to reject or deny any refund request if we believe the defect/damage is not genuine. The final decision is made solely by management and is non-negotiable.